Professional Journey

15+ years of evolution from core networking to AI-driven automation.

Jan 2022 - Present

Managed Services Network Engineer L2

NTT DATA (Dimension Data)

Provide L2 managed services support across client infrastructure environments, resolving incidents and service requests in line with SLA commitments. Monitor systems, respond to alerts, investigate recurring issues, and support proactive service improvement. Troubleshoot network, infrastructure, and systems-related issues using strong technical judgment and operational experience.

AutomationCiscoInfrastructure
Sep 2021 - Nov 2021

Network Technologist (Contract)

Western Cape Government

Diagnosed and resolved advanced networking and telecommunications issues across government environments. Configured and supported Cisco switches, routers, and wireless access points. Worked across VMware, Hyper-V, and Microsoft server environments.

AutomationCiscoInfrastructure
Jun 2021 - Aug 2021

Senior Network Engineer (Contract)

Baraka IT Solutions

Deployed, configured, and supported routers, switches, wireless access points, and firewall infrastructure. Designed and implemented LAN, WAN, wireless, and cloud-connected networking solutions.

AutomationCiscoInfrastructure
Nov 2017 - May 2021

Cisco Field Engineer

Nexio

Delivered Cisco-focused field engineering services, including implementation, support, and maintenance of enterprise networking environments. Supported routers, WAN infrastructure, fiber, wireless, VoIP, and hosted PBX environments.

AutomationCiscoInfrastructure
Apr 2016 - Oct 2017

IT Team Lead

Derivco

Led operational IT support activities including ticket management, monitoring, escalation handling, and outage response. Managed VLAN and port configuration activities and contributed to broader infrastructure improvement initiatives.

AutomationCiscoInfrastructure
Dec 2014 - Apr 2016

Network Engineer

Clickatell

Supported and maintained business-critical network infrastructure. Worked across LAN, WAN, leased lines, MPLS/VPN interconnects, IP networking, BGP, firewalls, and load balancing.

AutomationCiscoInfrastructure
Apr 2010 - Mar 2014

Network Technologist

Western Cape Government

Designed, developed, and maintained IT network environments while coordinating contractors and infrastructure improvements. Managed IT asset tracking and provided budget-related technical input.

AutomationCiscoInfrastructure
Mar 2006 - Feb 2010

Support Engineer

Numata Business IT

Delivered remote and on-site 1st-line support across client environments. Monitored client networks, addressed incidents, and performed ongoing maintenance and troubleshooting.

AutomationCiscoInfrastructure